School Purchase Orders
Purchase orders must cover entire amount of the order including shipping and sales tax, and must be signed by a school official. Schools are extended Net 30 day terms.
Each order less than $3000 - Full prepayment by check, money order, or credit card is required. Each order greater than $3000 - 50% deposit with balance due in 30 days. Garments will not ship until account is paid in full.
Accessory only orders must be paid in full.
Checks and Money Orders
We do not accept multiple checks from individuals. Please send one check for your ground when paying for your order.
A $25.00 service charge will be assessed on all returned checks. In addition, orders will be put on hold in production, with new delivery dates assigned when the account is brought into good standing.
We accept Visa, Mastercard, and American Express. Include complete card number, expiration date, cardholder's name, billing address and zip code, and 3-digit security code. Your account will be charged upon receipt of your order.
If Dehen has a sales rep in your state, please add all applicable sales and use tax to your order. If your organization is exempt from sales tax, please submit your exemption certificate as provided by your state, with your order.
Shipping and Handling
All orders will be shipped via UPS whenever possible. UPS cannot deliver to a P.O. Box so be sure to include a street address.
$101 - $200
$201 - $300
$301 - $400+
2nd Day Rate
• For each additional $100 add $7 for Ground and $10 for 2nd Day Air to the rate schedule.
• For shoes, poms, and megaphones (15" and larger) figure the cost separately and then double postage.
• For Alaska and Hawaii delivery, calculate 2nd Day Air postage and then double.
Standard Manufacturing Times
Shipping dates are determined when we receive your order. All discrepancies must be clarified and payment must be received before delivery dates are assigned. Please allow an additional 5-7 days for shipping to your area.Shipping dates are determined when we receive your order. All discrepancies must be clarified and payment must be received before delivery dates are assigned. Please allow an additional 5-7 days for shipping to your area.
Custom Uniforms & Warm-Ups
Additional time may be required for custom designs, custom tape, sequin lettering, rhinestones, and out of stock items. During our busy season, from June through October, delivery of some styles may take additional manufacturing time.
Items are shipped from various departments as they are completed, so you may not receive everything you ordered in one shipment. Dehen Cheer will make every effort to meet the stated shipping schedule, but assumes no liability for delays due to our inability to obtain raw materials, supplies, or labor, or due to conditions over which the company has no control.
Dehen strives to keep all of our fabrics color matched. Due to the way different fabrics take the dye, color match may not be exact, but is as close as possible. A slight shade difference may be noticed under some lighting. Complete color fastness cannot be guaranteed if incorrectly laundered. Campwear, poms and other items not manufactured by Dehen may not be an exact color match to your uniforms. Contact your Dehen Rep for color samples.
All returns and exchanges must be pre-authorized by Dehen.
All claims must be made within 14 days of your receipt of merchandise and must be returned within 7 days of obtaining the RA number. All Dehen merchandise is guaranteed against defects in material and workmanship. If you need to return a defective garment or exchange an in-stock item, please call our customer service department or contact your sales rep for return procedures and to obtain a Return Authorization (RA) number, along with specific shipping instructions. All merchandise must be clean and in new condition with all labels and tags intact. Shoe exchanges must be unused and in original packaging. Shoes with writing on the box cannot be returned. There is a 20% restocking fee on all merchandise. Freight charges on exchanges are the responsibility of the customer.
Custom merchandise such as uniforms, embroidered garments, tackle twill, monogrammed socks and bags, and pom pons may not be returned except for manufacturer's defect. Dehen is not responsible for remaking garments that have been outgrown. Please be careful when choosing sizes for growing athletes. Dry-cleaned items cannot be returned (see care instructions). In case of manufacturing defect, garments must be freshly laundered before returning for repair. Claims for repair must be made within six (6) months of receipt. Health regulations prohibit the return of briefs, bodysuits and dance clothes.
Always measure over the undergarments you normally wear with your uniform.
Bust/Chest - With arms raised to shoulder level, measure around the fullest part of the chest.
Waist - Measure around your body at the narrowest part of your waistline.
Hips - Measure around the fullest part of the hips.
Inseam - Measure inside the leg from the top to the desired pant length.