All returns and exchanges must be pre-authorized by Dehen.
All claims must be made within 14 days of your receipt of merchandise and must be returned within 7 days of obtaining the RA number. All Dehen merchandise is guaranteed against defects in material and workmanship. If you need to return a defective garment or exchange an in-stock item, please call our customer service department or contact your sales rep for return procedures and to obtain a Return Authorization (RA) number, along with specific shipping instructions. All merchandise must be clean and in new condition with all labels and tags intact. Shoe exchanges must be unused and in original packaging. Shoes with writing on the box cannot be returned. There is a 20% restocking fee on all merchandise. Freight charges on exchanges are the responsibility of the customer.
Custom merchandise such as uniforms, embroidered garments, tackle twill, monogrammed socks and bags, and pom pons may not be returned except for manufacturer's defect. Dehen is not responsible for remaking garments that have been outgrown. Please be careful when choosing sizes for growing athletes. Dry-cleaned items cannot be returned (see care instructions). In case of manufacturing defect, garments must be freshly laundered before returning for repair. Claims for repair must be made within six (6) months of receipt. Health regulations prohibit the return of briefs, bodysuits and dance clothes.