FOUR WAYS TO ORDER! Place your order with your local Dehen Sales Rep!
1. CONTACT THE DEHEN CHEER REP NEAREST
Call: 1.800.547.0473 Or, visit our rep page to locate your nearest rep.
2. ORDER BY MAIL:
Mail the completed order form with purchase order
1040 NE 44th Avenue
Portland, Oregon 97213
3. ORDER BY FAX:
Save time! Fax your completed order form with purchase order or credit card information to 503-222-2751. This will save 4-5 days in mail delivery time!
4. ORDER BY PHONE:
Call toll free 1-800-547-0473, Monday through Friday, 4:00 pm Pacific time. Complete your order form and information handy! We’ll help you do the rest!
SCHOOL PURCHASE ORDERS -
Purchase orders must cover entire amount of the order including shipping and sales tax, and must be signed by a school official. Schools are extended Net 30 day terms.
NON-SCHOOL ACCOUNTS -
Each Order less than $3000 -
• Full prepayment by check, money order, or credit card is required.
Each Order greater than $3000 -
• 50% deposit with balance due in 30 days. Garments will not ship until account is paid in full.
Accessory only orders must be paid in full.
CHECKS & MONEY ORDERS -
We do not accept multiple checks from individuals. Please send one check for your group when paying for your order.
• A $25.00 service charge will be assessed on all returned checks. In addition, orders will be put on hold in production, with new delivery dates assigned when the account is brought into good standing.
CREDIT CARDS -
We accept Visa and Mastercard. Include complete card number, expiration date, cardholder’s name, billing address & zip code, and 3-digit security code. Your account will be charged upon receipt of your order.
SALES TAX -
If Dehen has a sales rep in your state, please add all applicable sales and use tax to your order. If your organization is exempt from sales tax, please submit your exemption certifi cate as provided by your state, with your order.
SHIPPING AND HANDLING
All orders will be shipped via United Parcel Service whenever possible. UPS cannot deliver to a P.O. Box so be sure to include a street address.
2ND DAY RATE
• For each additional $100.00 add $6.00 for Ground and $7.50 for 2nd Day Air to the rate schedule.
• For shoes and poms, calculate the price separately to determine postage.
• For plastic megaphones (19” and larger) fi gure the cost separately and then double postage.
• For Alaska and Hawaii delivery, calculate the 2nd Day Air postage and then double.
An Order Confirmation will be sent to you upon receipt of your order. This confirmation will indicate items ordered, approximate ship date, and billing and shipping addresses. Please read this information carefully and immediately notify Dehen Cheer of any errors. Please have the Sales Order number ready for reference if you call with questions or changes. Phone quotes are subject to change until confi rmed in writing.
Note: Additional charges may apply for changes, additions, or cancellations.
STANDARD MANUFACTURING TIMES
Shipping dates are determined when we receive your order. All discrepancies must be clarified and payment must be received before delivery dates are assigned. Please allow an additional 5-7 days for shipping to your area.
Additional time may be required for custom designs, custom and patterned tape, rhinestones, and out of stock items. During our busy season, from June through October, delivery of some styles may take additional manufacturing time.
Items are shipped from various departments as they are completed, so you may not receive everything you ordered in one shipment. Dehen Cheer will make every effort to meet the stated shipping schedule, but assumes no liability for delays due to our inability to obtain raw materials, supplies, or labor, or due to conditions over which the company has no control.
Dehen strives to keep all of our fabrics color matched. Due to the way different fabrics take the dye, color match may not be exact, but is as close as possible. A slight shade difference may be noticed under some lighting. Complete color fastness cannot be guaranteed if incorrectly laundered. Campwear, poms and other items not manufactured by Dehen may not be an exact color match to your uniforms. Call your Dehen Rep for color samples!
CUSTOMIZE YOUR UNIFORMS WITH YOUR SCHOOL COLORS!
All of the styles shown in our catalog are available in any color combination. We’ll customize your style in your school colors! These custom styles are not returnable except for manufacturing defects. Please call your Dehen Rep or customer service for fabric swatches.
ALL RETURNS AND EXCHANGES MUST BE PRE-AUTHORIZED BY DEHEN.
All Dehen merchandise is guaranteed against defects in material and workmanship. If you need to return a defective garment or exchange an in-stock item, please call our customer service department to obtain a Return Authorization (RA) number, along with specific shipping instructions. All claims must be made within 14 days of your receipt of merchandise and must be returned within 7 days of obtaining the RA number. All merchandise must be clean and in new condition with all labels
and tags intact. Shoe exchanges must be unused and in original packaging. Shoes with writing on the box cannot be returned. There is a 15% restocking fee on all non-stock merchandise. Freight charges on exchanges are the responsibility of the customer.
NON-RETURNABLE ITEMS -
Custom merchandise such as uniforms and lettered garments, tackle twill, monogrammed socks and bags, and pom pons may not be returned except for manufacturer’s defect. Dry-cleaned items can not be returned (see care instructions). Health regulations prohibit the return of briefs, bodysuits, and dance clothes.
CANCELLATIONS, ADDITIONS AND CHANGES
Custom orders may not be cancelled or changed once the order has been entered into production. Additions will be treated as new orders and are subject to service charges where applicable. Ensure your order is correct before sending it in.
To prolong the great appearance of your uniform, please follow the care instructions on the label in your garment. Do Not Dry Clean - Turn garment inside out before washing. Machine wash individually in largest water setting available. Wash in warm water for polyester and in cold water for acrylic, using cold rinse for both. Do not use bleach or detergent with bleach. Remove promptly and dry at low heat setting.